Exchange & Warranty Policy

EXCHANGE AND WARRANTY POLICY

Exchange Policy

Eligibility:

Products damaged after delivery or returned without the original packaging and accessories are not eligible for exchange.

Incorrect Items:

Defective Items:

Report within 7 days of delivery with clear video evidence showing the issue.
Same product exchange: No extra charge and no delivery charges.
Defective-item exchanges are subject to inspection and verification by our team.

Incompatible Devices:

Items incompatible with your device are eligible for exchange. Only delivery charges will apply.

Change of Mind:

Valid within 24 hours of delivery.
Different product exchange: Customer can choose a different product by paying the applicable price difference. No delivery charges will apply.
Only one delivery charge will apply for the exchange.
No separate return charge will be applied.

All exchanges are processed after inspection and verification by our team.

Warranty Policy:

Products come with either a 3-month, 42-day, or 7-day warranty, depending on the product, as mentioned in the product description.
Warranty applies to manufacturing defects and internal issues only.
If a covered defect occurs during the applicable warranty period, the product is eligible for same-product exchange only, even if the product has already been used.
Customers cannot change the product to a different model or product during the warranty period.
Original box, accessories, and all items included with the product are required for warranty claims.
All warranty claims are subject to inspection and verification by our team. The product must be confirmed to have a manufacturing defect or covered internal issue.
Warranty does not cover damage caused by misuse, mishandling, physical damage, water/liquid damage, accidents, unauthorized modifications, or other damage caused by the customer.
To know the exact warranty period and coverage for a product, check the product description on our website or contact @zupiter.customercare.